Frequently Asked Questions

  1. What is counselling? 

    Counselling is a form of talking therapy whereby the counsellor creates a safe and comfortable environment that allows the client to explore their thoughts, emotions, and behaviour in depth with the goal of self-reflection and understanding, positive growth, and favourable changes. 

  2. How can counselling help me? 

    Counselling can help in different ways depending on each client’s needs, this includes but is not limited to, emotional support, resilience-building, development of coping skills, increase in self-awareness and insight, improvement in interpersonal relationships, and increase in self-esteem. 

  3. What kind of issues can be addressed in counselling? 

    Counselling is helpful for navigating emotional, psychological and physical challenges including stress, anxiety, depression, workplace conflict, relationship issues, academic problems, identity and self-discovery, life transitions, grief and loss, burn-out, chronic illness, and disability. 

  4. How long does a typical counselling session last?  

    A typical counselling session lasts for 50 minutes. 

  5. How many sessions will I need? 

    On average, clients benefit from engaging in 8-12 sessions of counselling. 

  6. What can I expect during my first session? 

    During your first session, the counsellor will get a general sense of your needs, goals, and expectations for counselling. They will explain how the process works, the main therapeutic approaches they use, and the limits of confidentiality. Additionally, they will go over the counselling contract and consent form related to information sharing. You will also have the chance to ask your counsellor any questions you might have. 

  7. How do I know if you are the right counsellor for me? 

    It may take time to know for sure, but after one or two sessions, you should have a better idea of whether the counsellor is a good fit for you. Key factors to consider include whether you feel safe sharing your thoughts and emotions, can build trust and rapport, and feel understood and supported. If you answer ‘yes’ to all three, it’s a positive sign you’re on the right path. 

  8. Are online counselling sessions available? 

    Yes, online counselling sessions are available through Zoom. 

  9. How much do sessions cost? 

    Each counselling session costs $135, for both online and in-person sessions. If you are a student, minor (ages 12-17), or older adult (over 65 years of age), a discounted rate of $110 per session is offered.

  10. Is everything I say in counselling confidential? 

    Everything you share with your counsellor is strictly confidential and kept private. However, there are a few exceptions to this. These include situations when your counsellor has reason to believe that you or others are at risk of harm, when your counsellor discusses case information with their supervisors to ensure they are providing professional and ethical care, or if a court orders the release of counselling records. If any of these situations arise, your counsellor will discuss them with you beforehand, unless informing you could potentially cause harm to yourself or others.